Refund policy

Refund Policy 

If you are not entirely satisfied with your purchase, please contact us.

You have 30 calendar days to request a refund on a service, or a return of a product.

To be eligible for a refund on a service, you must first contact us with the reason you are not satisfied and why you would like a refund. We will decide if your reason is valid.  If not valid may still offer partial refunds in the case where a full refund isn’t valid depending on the issue and if you as the customer agree with the new value of your recent purchase.

To be eligible for a full refund of a product, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your full refund.

If your full refund request or return is approved, we will initiate a refund to the original method of payment. You will receive the credit in a certain number of days, depending on your bank’s policies.

Please note that the cost of the shipping is non-refundable. You will be responsible for paying your own shipping cost for returning your item.

Please refer to our standard processing and shipping  times for refunds, with reasonable additional time to ensure customer complaint resolutions are made.

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange Policy

We only replace items if they are defective or damaged. No change of mind refunds or returns.  If you need to exchange it for the same item, send us an email or use our inquiry form with your order number so we can arrange the exchange.

You will be responsible for paying for your own shipping costs for exchanging your item.

Please refer to our standard processing and shipping  times for exchanges with reasonable additional time to ensure customer complaint resolutions are made.